Community transport is a vital piece of social infrastructure that helps people stay connected to their communities. Like many organisations across Australia, we are currently feeling the impact of rising fuel costs, and this is creating real challenges for service delivery.
However, we remain committed to supporting our community by providing tailored transport solutions that play an important role in reducing social isolation and supporting wellbeing in our community. We also recognise that older Australians have carried a significant burden through recent national hardships, including COVID-19 and ongoing aged care reforms, which has left some older people struggling with service eligibility, cost and navigation challenges. With this in mind, our approach is clear: In the short term, we will do everything we can internally to manage rising costs before passing any impact on to you. What does this mean in practice? We are actively looking for smarter, more efficient ways to operate. We are carefully managing how many vehicles are on the road each day to reduce fuel usage without compromising access. You may notice slightly longer travel times as we optimise routes and group trips where possible. These small adjustments help us maintain services while keeping them affordable but also sustainable for the future. We understand that your time is valuable, and we appreciate your patience and support as we navigate these challenges. Please know that every decision we make is guided by our commitment to keeping you connected, supported, and moving. Watch this space for updates as we continue to explore solutions.
Pricings
Costs shown are for CHSP-eligible customers only.
Prepayment
Thank you for understanding that prepayment of outings is preferred and appreciated by your HKCT team. It greatly assists our drivers and office team.
Cancellations
Charges apply to outings with luncheons or entries pre-arranged and included in your price. Reservation deadlines dictate our prepayments so, should you cancel within 3 working days of an outing (or contrary to a venue’s rules), please understand when we advise you of the non-refundable portion of your prepayment.
Covid Safe
Our intended outings, destinations and venues are subject to NSW Health’s restrictions.
Central Coast Community Transport welcomes feedback and compliments
Any concern will be investigated confidentially as we work
on resolving it.